FAQ

The Splendid Soap FAQs

What are the ingredients of the natural soap?

The ingredients for each product is on the page where the product is listed. All the ingredients are listed if you have any questions about the ingredients of a certain product we will be happy to help out best we can.

When will my order arrive?

Once you have placed an order we aim to dispatch within 48 hours of the order ( Monday to Saturday ) depending on the currier and type of delivery you may be able to track you order however if you still don’t know we will let you know.

What if I want to return my items?

If you’d like to return items please contact us within 30 days of purchase. You have a further 14 days to return the items, unused in the original condition along with proof of purchase. Once we’ve received the items we’ll arrange an exchange or refund within 14 days to the person who originally purchased the items.

Is The Splendid Soap Co. a environmentally aware business?

Sustainability is a hugely important to us at The Splendid Soap Co. In a bid to minimize our impact on the environment we have been using  Marseille cubes for years. In our opinion they still provide some of the best cleaning, and are the finest dishwashing soaps you can buy! All of our suppliers meet our strict demands for ethically produced, sustainable products and packaging. Many of our products are vegan, although we do sometimes use natural products like honey and lanolin. All of our products are cruelty free. We try very hard where possible to not use single use plastics as another bid to reduce waste and harm to the planet.

How do you pack orders?

We pack all our orders with care so you can expect from us is a securely packed delivery in which your items are what they appear to be on our website, if there are any problems with your package please let us know and we will help out with whatever the query. Where possible we try not to use plastic in our packaging however in order to guaranty you items are in the best possible condition it maybe necessary.

What are the shipping options?

Standard delivery is £3.95 for all UK mainland orders under £35. We dispatch online orders via Royal Mail and Parcel Force services. we also offer express delivery with DPD for £6.99 which arrives next day ( excluding Sunday )

If you have any other questions that haven't been answered yet please contact us we will help with your question.